Last Updated: 18 February 2025

1. Introduction

Welcome to CloudQonnect! These Terms & Services (“Terms”) govern your access to and use of our SaaS CRM platform for real estate professionals. By using our services, you agree to these Terms. If you do not agree, please refrain from using our services.

2. Services Provided

CloudQonnect offers a subscription-based CRM and marketing automation solution designed for real estate agents. Our services include:

. Lead and client management tools

. Multi-channel communication features

. AI-driven marketing automation

. Customizable dashboards and integrations

The specific features available depend on the package chosen.

3. Account Registration & Responsibilities

•.You must provide accurate and complete information when creating an account

• You are responsible for maintaining the confidentiality of your login credentials.

• You agree not to use our services for any unlawful or unauthorized purpose.

4. Fees, Billing & Payment

• CloudQonnect operates on a monthly subscription model.

• A one-time setup fee applies for software installation and customizations.

• Pricing depends on the selected package and additional customizations.

• All payments must be made on time to maintain uninterrupted access to our services.

5. Cancellations & Refunds

• Subscriptions can be canceled at any time but are non-refundable.

• Cancellation requests must be made before the next billing cycle to avoid additional charge

• If you cancel, access to the platform will be revoked at the end of the current billing period.

6. Service Availability & Modifications

• We strive to maintain high uptime but do not guarantee uninterrupted service.

• We may update, modify, or discontinue certain features at our discretion.

7. Data Protection & Privacy

• We comply with applicable data protection laws in Spain and the EU (GDPR).

• Your data is securely stored and only used to provide and improve our services.

• Please refer to our Privacy Policy for detailed information on data handling.

8. Limitation of Liability

• CloudQonnect is not responsible for any losses resulting from interruptions, unauthorized access, or misuse of our services.

• Our liability is limited to the amount paid by you in the last 12 months of service.

9. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Spain.

• Any disputes will be resolved through arbitration or competent courts in Spain.

10. Cookie Policy

CloudQonnect uses cookies to enhance user experience, analyze website traffic, and improve our services.

What Are Cookies?

Cookies are small text files stored on your device that help us track user activity and optimize website functionality.

How We Use Cookies

We use cookies for:

• Analytics & Performance:

We use Google Analytics to track website traffic and user interactions.

• Marketing & Advertising:

We use Meta (Facebook) pixels to measure ad effectiveness and deliver personalized content.

Managing Cookies

You can manage or disable cookies in your browser settings. However, some features of our website may not function properly if cookies are disabled.

11. Contact Information

If you have any questions about these Terms, please contact us at [email protected].