Terms & Conditions

Please read these terms carefully before using CloudQonnect.

Terms & Conditions

Last updated: June 2026

These Terms & Conditions ("Terms") govern your access to and use of CloudQonnect, a SaaS platform developed and operated by Solid Automai Solutions – FZCO (trading as AutomAI). By registering for or using CloudQonnect, you agree to be bound by these Terms. If you do not agree, do not use the platform.

Questions? Contact us at info@automai.io.

1. About CloudQonnect

CloudQonnect is operated by:

Solid Automai Solutions – FZCO (trading as AutomAI)
IFZA Business Park, Unit 79964-001, Building A1
Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Email: info@automai.io
Website: cloudqonnect.com

CloudQonnect is an all-in-one CRM and marketing automation platform providing lead and client management, multi-channel communication (email, SMS, WhatsApp, chat), marketing automation, website and funnel building, AI agents and workflow automation, reporting and analytics, and invoicing and document management.

2. Eligibility & Account Registration

To use CloudQonnect you must:

Be at least 18 years old and have the legal capacity to enter into binding contracts;
If registering on behalf of a business, have the authority to bind that business to these Terms;
Provide accurate, complete, and up-to-date registration information;
Keep your login credentials confidential and not share them with unauthorised parties.

You are responsible for all activity that occurs under your account. Notify us immediately at info@automai.io if you suspect unauthorised access to your account.

3. Subscription, Fees & Payment

3.1 Subscription Plans

CloudQonnect is offered as a monthly SaaS subscription. Available plans, features, and pricing are published on cloudqonnect.com. We reserve the right to introduce new plans or modify existing ones with reasonable notice.

3.2 Payment

Subscription fees are billed in advance on a monthly (or annual, where applicable) basis;
All fees are exclusive of applicable taxes (including UAE VAT where applicable), which will be added where required by law;
Payment is processed via our payment provider at the time of subscription. By subscribing, you authorise recurring charges to your payment method;
If a payment fails, we will attempt to notify you. Continued failure to pay may result in suspension or termination of your account.

3.3 Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel your subscription, you retain access to the platform until the end of the current billing period.

3.4 Price Changes

We may change subscription pricing with at least 30 days' prior notice. Continued use of CloudQonnect after a price change takes effect constitutes your acceptance of the new pricing.

4. Acceptable Use

You agree to use CloudQonnect only for lawful business purposes and in accordance with these Terms. You must not:

Use the platform to send spam, unsolicited bulk messages, or communications that violate anti-spam laws (including UAE Telecom Regulations and EU ePrivacy rules);
Upload, store, or transmit any content that is unlawful, harmful, defamatory, infringing, or that violates any third party's rights;
Use the platform to process data of children under 16 without appropriate legal safeguards;
Attempt to gain unauthorised access to the platform's infrastructure, other accounts, or related systems;
Reverse engineer, decompile, or copy any part of the platform;
Resell, sublicense, or white-label access to CloudQonnect without our prior written consent;
Use the platform in any way that violates applicable law, including UAE Federal Decree-Law No. 5 of 2012 on Combating Cybercrimes.

We reserve the right to suspend or terminate any account found to be in violation of these rules, without prior notice and without liability.

5. Your Data & Content

5.1 Ownership

You retain full ownership of all data, content, and information you upload or create within CloudQonnect ("Client Data"). We do not claim any ownership rights over your Client Data.

5.2 Licence to Us

By using CloudQonnect, you grant us a limited, non-exclusive licence to host, store, process, and use your Client Data solely for the purpose of providing and improving the platform services to you, and as described in our Privacy Policy.

5.3 Your Responsibility

You are solely responsible for the accuracy, legality, and appropriateness of all Client Data you upload or process through the platform. You warrant that you have the right to use and share that data with us, and that doing so does not violate any applicable law or third-party rights.

5.4 Data on Termination

Upon cancellation or termination of your account, you have 30 days to export your Client Data. After this period, your data will be permanently deleted from our systems. We strongly recommend exporting your data before cancelling.

6. Platform Availability & Support

We aim to provide a reliable platform and will make reasonable efforts to maintain uptime and performance. However:

CloudQonnect is provided "as is" and "as available." We do not guarantee uninterrupted or error-free service;
We may perform scheduled maintenance, which we will endeavour to carry out during low-usage hours with advance notice where possible;
We are not liable for downtime or service interruptions caused by factors outside our reasonable control, including failures of third-party infrastructure (e.g. hosting providers, SMS gateways).

Support is available via the contact details in Section 1 or through the in-platform support channel.

7. Intellectual Property

7.1 Our IP

CloudQonnect and all related software, interfaces, designs, content, trademarks, and technology are the property of Solid Automai Solutions – FZCO or its licensors, protected under UAE Federal Law No. 38 of 2021 on Copyrights and Neighbouring Rights and applicable international IP laws. You may not copy, modify, or distribute any part of the platform without our written consent.

7.2 Your IP

You retain all intellectual property rights in your Client Data and any content you create using CloudQonnect. Nothing in these Terms transfers ownership of your content to us.

8. Data Protection & Privacy

We process personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and, where applicable, the EU General Data Protection Regulation (GDPR).

Our full Privacy Policy, available at cloudqonnect.com/privacy-policy, explains what data we collect, how we use it, your rights, and how to exercise them.

As a Client using CloudQonnect to manage your own contacts and customers, you act as the data controller for that data. We act as your data processor. You are responsible for ensuring you have a lawful basis for processing your contacts' personal data through the platform. A Data Processing Agreement (DPA) is available on request at info@automai.io.

9. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with these Terms or the use of CloudQonnect, and not to disclose it to third parties without prior written consent, except where required by law.

This obligation survives termination of these Terms.

10. Disclaimer of Warranties

To the fullest extent permitted by applicable law, CloudQonnect is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

The platform will meet your specific business requirements;
The platform will be available at all times or free from errors or security vulnerabilities;
Results obtained through use of the platform will be accurate or reliable.

Nothing in these Terms excludes liability that cannot be excluded under applicable UAE or EU law.

11. Limitation of Liability

To the fullest extent permitted by applicable law — including UAE Federal Law No. 15 of 2020 on Consumer Protection — we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of CloudQonnect, including but not limited to loss of revenue, loss of data, or loss of business opportunity.

Our total liability for any direct claim arising out of or in connection with these Terms shall not exceed the total subscription fees paid by you in the three months immediately preceding the event giving rise to the claim.

These limitations do not apply to: (a) liability for death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited by law.

12. Indemnification

You agree to indemnify and hold harmless Solid Automai Solutions – FZCO, its founders, employees, and contractors from any claims, losses, damages, or expenses (including reasonable legal fees) arising from: your use of CloudQonnect in violation of these Terms; your Client Data infringing the rights of a third party; or your failure to comply with applicable data protection law in relation to your use of the platform.

13. Term & Termination

13.1 By You

You may cancel your CloudQonnect subscription at any time through your account settings or by contacting info@automai.io. Cancellation takes effect at the end of the current billing period.

13.2 By Us

We may suspend or terminate your account with immediate effect if: you breach these Terms and fail to remedy the breach within 7 days of written notice; you engage in fraudulent or illegal activity; or continued provision of the service would expose us to legal or regulatory risk.

13.3 Effect of Termination

Upon termination: your access to the platform ceases; you have 30 days to export your Client Data (see Section 5.4); outstanding fees remain due and payable; and Sections 5.1, 7, 9, 10, 11, 12, and 15 survive termination.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in the platform, applicable law, or our business practices. When we make material changes, we will notify active Clients by email or via an in-platform notification at least 14 days before the changes take effect.

Continued use of CloudQonnect after updated Terms take effect constitutes your acceptance. If you do not accept the changes, you may cancel your subscription before they take effect.

The current version of these Terms is always available at cloudqonnect.com.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates, specifically the federal laws applicable in the Emirate of Dubai and the IFZA Free Zone.

Any disputes arising out of or in connection with these Terms shall be referred first to good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the Dubai courts, or — where both parties agree in writing — to arbitration under the rules of the Dubai International Arbitration Centre (DIAC).

Clients established within the European Union retain any mandatory rights under the consumer or business protection laws of their country of establishment that cannot be waived by contract.

16. Relationship with AutomAI

CloudQonnect is a product of AutomAI (Solid Automai Solutions – FZCO). If you also engage AutomAI for agency services (such as automation builds, consultancy, or Creative AI Studio), those services are governed by the AutomAI Terms of Service, available at automai.io. Where both sets of Terms apply, these CloudQonnect Terms govern your use of the CloudQonnect platform specifically.

17. Contact Us

For any questions, complaints, or requests relating to these Terms: